Online Support

Our Support Difference

Storm Internet are specialists in managed hosting, we understand how important your hosting infrastructure is to your business and that you require quick and knowledgeable responses, from an expert who is familiar with your set-up. That’s where our passion lies, understanding our customers and their business needs is at the heart of what we do and we’ll go great lengths to ensure everything is running smoothly. Our priority is to provide a great service backed by our exceptional support.

We can guarantee that you will be able to get in touch with one of our fast and friendly expert support technicians, 24/7/365. This is the “Storm Difference”, we will provide you with someone who will get to know you, your business and your server and will be onto any issues you raise immediately, ultimately becoming an extended member of your business.

Our solutions architects will work with you to understand your business hosting requirements and whether it is cloud, dedicated, shared hosting or email facilities we will always provide you with the best solution for your needs, not the most expensive.

We have over 150 years of combined experience keeping sites and apps online. With experts in storage, back up and both Windows and Linux you can have peace of mind that you’re hosting solutions are in the hands of industry pro’s.

Support and Backups

  • Dedicated 24/7/365 expert managed support
  • Storage, backup, Windows & Linux experts on hand 24/7/365
  • Customisable Escalation Procedures - By simply defining a set of specific and custom instructions for our support team to carry out on our customers’ server when an alert is triggered, and we will be on it! A true example of how we are more than just a hosting provider, and more an extension of our customers’ team.
  • Dedicated Account Manager
  • Fully Managed Backups
  • Scheduled server health and performance checks
  • Proactive monitoring of your server
  • 100% network uptime guarantee
  • Industry leading 30 minute hardware replacement options - Faulty dedicated server hardware will be replaced within 30 minutes of identifying the problem (30 minutes better than our competitors)

Security

  • 100% UK based data centres
  • Wholly owned UK business
  • Ability to add dedicated firewalls
  • Dedicated Account Manager
  • Server maintenance and patch updates
  • PCI compliance scanning (over 45,000 security scans and checks performed)
  • McAfee anti-virus protection
  • Over 150 years of combined security knowledge

Configuration

  • Unlimited and unmetered bandwidth
  • Dedicated migration team

Pricing

  • Options for no contracts, cancel at any time
  • Transparent pricing – upfront monthly pricing that’s easy to understand

Additional

  • White label support