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Just Dedicated |
Fully Managed |
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Level 1 |
Level 2 |
Level 3 |
Level 4 |
Level 5 |
| Support Service Provided |
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| Root/Admin Level Server Access |
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| Hardware Issue Support |
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| Standard Network Based Security |
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| Hard/Soft Manual Reboots |
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| 2 Hour Hardware Replacement |
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| Patch Management & Security Updates |
- |
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| Ticket Based Technical Support |
- |
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| 24/7/365 LiveChat Tech Support |
- |
- |
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| 24/7/365 Telephone Tech Support |
- |
- |
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| Key Account Manager |
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- |
- |
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| On-Demand Server Health & Performance Check |
- |
- |
- |
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| Customisable Escalation Procedures |
- |
- |
- |
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| Scheduled Server Health & Performance Checking |
- |
- |
- |
- |
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| Managing Director's Mobile Number - Guarantee that highest priority will be given to any serious issue |
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- |
- |
- |
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| Server/Application Uptime Monitoring |
- |
- |
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4 services |
8 services |
| Allocated Tech Support Hours/month |
£30*/30mins |
3 hours |
3 hours |
8 hours |
Unlimited |
| Monthly Price |
- |
£9.99* |
- |
£29.99* |
£49.99* |
| |
| * Exclusive of VAT |
