Online Support

Our 7 Step Process

Personal service, technical flexibility and a single aim to help you find the best solution for your business is our DNA

Everything we do and offer comes from this basic principle, whether you've just started a conversation with us or you've been a customer for years. Nothing reflects this better than our unique 7 Step Process...

1. Listen

We listen carefully and evaluate your requirements and goals, considering not only your current requirements but also growth plans and future expectations too.

2. Design

We put together a tailored, scalable solution which more than meets your existing needs and also allows for seamless and hassle-free future expansion.

3. Build

Once agreed we start building your solution. Racking servers, installing Operating Systems, configuring specific network settings, tailoring and securing the infrastructure to your exact requirements.

4. Onboard

When all is online, we migrate your data to the new platform. Our support team are on hand 24/7 to liaise with you and your team ensuring everything looks good prior to going live.

5. Secure

Once all data is loaded we run further vulnerability scans across the servers and hosted solutions. Any vulnerabilities in web site code are reported and addressed in co-operation with you or your development team.

6. Monitor

Once live our 24/7 monitoring services watches uptime and the overall health of your hosted services. Our proactive management ensures any issues are dealt with promptly to prevent them from becoming a real problem.

7. Support

We're there for you to at any time around the clock providing advice, guidance and support. We'll keep you running with total peace of mind.

It's the Storm difference.