Online Support
24/7/365 Server Management & Monitoring

Server Management

Love spending time managing your server? Love the responsibility of ensuring that your hosted data is always protected from online threats? Love the excitement of checking that your daily backups have all ran successfully? Or the tension of dealing with an outage should something stop working? Thought not.

Avoiding the above are some of the key reasons why people come to Storm. We've designed our support services to fully cover the server management tasks that you'd likely rather not be doing. And we don't just cover the givens either. We take care of ALL the technical side of things including your data security, availability and backups so that you and your team don't have to spend time with maintenance tasks or dealing with server issues when we're sure you'll agree, could be doing something far more productive. In short, let us take care of the lot. After all, you've got a business to run.

 
  Standard Business
(Recommended)
Enterprise
Performance & Reliability
24/7/365 Proactive Server Uptime Monitoring
Proactive URL and port availability monitoring 1 included 4 included 8 included
Guaranteed Tech Support response time to a Monitoring alert < 15 mins < 5 mins < 1 min
Capacity threshold monitoring
On-Demand Server Health & Performance Check
Scheduled Server Health & Performance Checking -
Application service and performance monitoring - -
Root/Admin Level Server Access Optional Optional Optional
Access to our Server Experts
24/7/365 access to our Multi-Award winning support service
Full support for Windows & Linux Operating System issues
Migration Support
24/7/365 Ticket Based Technical Support & Advice
Initial response time < 1 hour < 30 mins < 15 mins
24/7/365 LiveChat Technical Support
ISO 27001 and ISO 9001 Certified
Customisable Escalation Procedures -
Best effort support for third-party applications -
Cost Analysis, Management & Optimisation -
Dedicated Account Manager -
Dedicated Technical Support Pod - -
Prioritised Support - -
Server Security
Standard Network Based Security
Patch Management & Security Updates
Performance and security advisory services
Basic DDoS Protection
Brute Force Protection
Server Services Hardening (RDP / SSH / cPanel / FTP / TCP)
Virus, Malware & Ransomware protection software Optional Optional Optional
Proactively Managed Server PCI Compliance & Certification*
On demand and scheduled Security Audits*
Web Site Security
Web site security managed to PCI compliance levels*
Advanced DDoS protection - Layers 3, 4 and 7**
Advanced DDoS support - 24/7/365 uptime**
Web Application Firewall (WAF)**
OWASP ModSecurity Core Rule Set**
Backups & Data Recovery
Managed Data Backups and On-Demand Restorations***
Additional options for servers hosted in Storm data centres
100% Network Uptime Guarantee
Hardware Issue Support
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
* Requires Managed PCI Vulnerability Scanning service
** Requires StormSecure service
*** Included as standard with our Server Backup options
Gavin Sadler - Quantock Design


Their support makes us look good.

Gavin Sadler - Quantock Design | Read more