Online Support

Server Management

Love spending time managing your server? Love the responsibility of ensuring that your hosted data is always protected from online threats? Love the excitement of checking that your daily backups have all ran successfully? Or the tension of dealing with an outage should something stop working? Thought not.

Avoiding the above are some of the key reasons why people come to Storm. We've designed our support services to fully cover the tasks that you'd likely rather not be doing. And we don't just cover the givens either. We take care of ALL the technical side of things including your data security, availability and backups so that you and your team don't have to spend time with maintenance tasks or dealing with server issues when we're sure you'll agree, could be doing something far more productive. In short, let us take care of the lot. After all, you've got a business to run.

Standard Business
(Recommended)
Enterprise
Performance & Reliability
100% Network Uptime Guarantee
Root/Admin Level Server Access
Hardware Issue Support
Hard/Soft Manual Reboots
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
24/7/365 Server Uptime Monitoring
Proactive URL and port availability monitoring 1 included 4 included 8 included
Guaranteed Tech Support response time to a Monitoring alert < 30 mins < 15 mins < 5 mins
On-Demand Server Health & Performance Check
Scheduled Server Health & Performance Checking -
Application service and performance monitoring - -
Access to our Server Experts
24/7/365 access to our Multi-Award winning support service
Migration Support
24/7/365 Ticket Based Technical Support & Advice
Initial response time < 1 hour < 30 mins < 15 mins
24/7/365 LiveChat Technical Support
Architecture Design & Platform Maintenance -
Best effort support for third-party applications -
Customisable Escalation Procedures -
Key Account Manager -
Dedicated Technical Support Manager - -
Access to our network of development and database experts - -
Prioritised Support - -
Server Security
Standard Network Based Security
Patch Management & Security Updates
SitePatrolTM - Proactive web site malware monitoring (coming soon)
Performance and security advisory services
Basic DDoS Protection
Brute Force Protection
Virus, Malware & Ransomware protection software Optional
Server Services Hardening (SSH / cPanel / FTP / TCP / PHP) Optional*
Secure RDP Optional*
Managed Server PCI Compliance & Certification Optional*
Monthly Security Audits Optional*
Web Site Security
Advanced DDoS protection - Layers 3, 4 and 7 Optional** Optional** Optional**
Advanced DDoS support - 24/7/365 uptime Optional** Optional** Optional**
Web Application Firewall (WAF) Optional** Optional** Optional**
OWASP ModSecurity Core Rule Set Optional** Optional** Optional**
Backups & Data Recovery
Managed Data Backups and On-Demand Restorations -
* Requires Managed PCI Vulnerability Scanning service
** Requires StormSecure service
Sim Sekhon - Legal for Landlords


We had several issues with previous hosting providers including their communication, support and performance. With Storm any issues have been resolved immediately and the support system is really easy to use.

Sim Sekhon - Legal for Landlords | Read more