Online Support

Server Management

Managed Premier Enterprise
Performance & Reliability
100% Network Uptime Guarantee
Root/Admin Level Server Access
Hardware Issue Support
Hard/Soft Manual Reboots
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
24/7/365 Server Uptime Monitoring
WebAccelerateTM - CDN based web site speed boost technology
Proactive URL and port availability monitoring 1 included 4 included 8 included
Guaranteed Tech Support response time to a Monitoring alert < 30 mins < 15 mins < 5 mins
On-Demand Server Health & Performance Check -
Scheduled Server Health & Performance Checking - -
Application service and performance monitoring - -
Access to our Server Experts
24/7/365 access to our Multi-Award winning support service
Migration Support
24/7/365 Ticket Based Technical Support & Advice
Initial response time < 1 hour < 30 mins < 15 mins
24/7/365 LiveChat Technical Support
Telephone Technical Support -
Architecture Design & Platform Maintenance -
Best effort support for third-party applications -
Customisable Escalation Procedures -
Key Account Manager -
Dedicated Technical Support Manager - -
Access to our network of development and database experts - -
Prioritised Support - -
Security
Standard Network Based Security
Patch Management & Security Updates
SitePatrolTM - Proactive web site malware monitoring (coming soon)
Performance and security advisory services
Basic DDoS Protection
Advanced DDoS protection - Layers 3, 4 and 7 Optional Optional Optional
Advanced DDoS support - 24/7/365 uptime - Optional Optional
Web application firewall (WAF), with built-in Cloudflare rule set -
OWASP ModSecurity Core Rule Set -
Managed Server Security & PCI Compliance - -
Monthly Security Audits - -
Backups & Data Recovery
Managed Data Backups and On-Demand Restorations -