Online Support

Our Managed Hosting Service Level Agreement

Need your own 24/7/365 supercharged support team? Storm's SLAs are designed to liberate your in-house IT teams by taking care of your business continuity, security, and disaster recovery options so they can focus on your business infrastructure. From periodic maintenance to fully-engaged custom tasks, we'll lighten your load and increase your peace of mind.

Our award winning Custom Escalation Procedures (CEP)

With Custom Escalation Procedures we monitor your Storm setup and execute predetermined tasks as per your instruction. For example, should a database service restart, we can log in and restart any apps or other dependent services. With CEP we literally become an extension of your business.

Uptime Guarantee NOT Network guarantee

A 100% Network uptime guarantee is a given in today's modern internet. We don't see that as anything to write home about. But what about your server? We therefore see a 100% Server Uptime guarantee as something more worthwhile. By proactively monitoring your server and hosted services we help ensure that you get a 100% uptime guarantee! 100% Network uptime is only half the story. Come to Storm and we'll proactively monitor what really matters - Uptime of your server - 24/7/365.


Get 24/7/365 die-hard dedication to your Storm account. High-octane guaranteed response times, uninterrupted 24/7/365 server monitoring, Olympic-level hardware replacement turnaround times, and everything else needed for proactive online wellbeing.


Your business is unique. Get an SLA package tailor-made to fit those business needs. Mix your own perfect cocktail of support guarantees from our existing packages or tell us what you need and we'll make it happen. Our history of going the extra mile is the stuff of industry legend… and several awards.

Lightning Fast Turnaround Times

Our shortest hardware-replacement guarantee is 30 minutes. Our fastest guaranteed tech response time is five minutes (in reality we've slashed it down to 10 seconds). Every Storm SLA includes proactive monitoring, which means we'll keep an eye on every digital inch of your installation to solve anomalies before they become problems.

Key Account Manager

Tired of learning a new name every time you call? Sign up for our business or enterprise SLA accounts and you'll get your own dedicated contact at Storm. These are the people who know how to get things done, 24/7.

Enterprise Grade Security

Security starts at hardware level with systems and parts from a dedicated enterprise-grade partner hosted in top-tier data centres. All servers are configured and set up according to strict proprietary security standards. Multi-layer hardware and software firewalls, cutting edge-protection against online threats, and government-grade encryption delivers best-in-class peace of mind that your information is protected. Need more? The extra mile is the Storm mile, which means we'll pool our resources to deliver what you need.

Backup & Disaster Recovery

The power of choice is yours. Storm's aggressive commitment to your online continuity is encapsulated in an arsenal of backup and disaster recovery options matched to your organisational needs. Choose purpose-built feature-rich backup tools to simplify backup self-management, or sign up for Storm's fully managed backup service to alleviate the weight of responsibility. Failsafe DRaaS and custom restore options keeps you in the race in any disaster scenario. Don't see what you need? Storm R&D thrives on challenges, delivering custom and enterprise solutions at affordable rates.

Bob Baker - Signum International

The Storm guys rectified any issues quickly and without needing any prompting from us. Being able to contact the MD is a real bonus, it's good to know that you have the right person's ear for what is critical to us.

Bob Baker - Signum International | Read more