Online Support

Storm Private Cloud vs AWS

Storm Private Cloud vs AWS

  Storm Private Cloud   AWS *
  Managed Premier Enterprise   Basic Developer Business Enterprise
100% Network Uptime Guarantee
Root/Admin Level Server Access
Hardware Issue Support
Standard Network Based Security
Hard/Soft Manual Reboots
24/7/365 Ticket Based Technical Support 8am-6pm email only
Initial Response Time < 1 hour < 30 mins < 15 mins < 12 hours < 1 hour < 15 mins
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
24/7/365 LiveChat Technical Support
24/7/365 Server Uptime Monitoring
Patch Management & Security Updates
Architecture Design & Platform Maintenance
WebAccelerate™ - CDN Based Website Speed Boost Technology
SitePatrol™ - Proactive Web Site Malware Monitoring (coming soon)
DDoS Protection
Best Effort Support For 3rd-Party Applications
Performance & Security Advisory Services 4 checks 4 checks
Telephone Technical Support - Unlimited Unlimited
Key Account Manager -
On-Demand Server Health & Performance Check -
Customisable Escalation Procedures (CEP) -
Proactive URL, Port Availability & Hardware Monitoring -
Managed Data Backups & Restores -
Managed Server Security & PCI Compliance - -
Scheduled Server Health & Performance Checking - -
Monthly Security Audits - -
Dedicated Technical Support Manager - -
Application Aervice & Performance Monitoring - -
Access To Our Network Of Development & Database Experts - -
Prioritised support - -
Pro-Active Monitoring Guaranteed Response Time 30 mins 15 mins Immediate < 15 mins

Source: https://aws.amazon.com/premiumsupport/compare-plans/