Online Support

Storm Private Cloud vs Microsoft Azure

Storm Private Cloud vs Microsoft Azure

  Storm Private Cloud   Microsoft Azure *
  Managed Premier Enterprise   Developer Standard Professional Premier
100% Network Uptime Guarantee
Root/Admin Level Server Access
Hardware Issue Support
Standard Network Based Security
Hard/Soft Manual Reboots
24/7/365 Ticket Based Technical Support Business hours
Initial Response Time < 1 hour < 30 mins < 15 mins < 8 hours < 2 hours < 1 hour < 15 mins
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
24/7/365 LiveChat Technical Support Business hours
24/7/365 Server Uptime Monitoring
Patch Management & Security Updates      
Architecture Design & Platform Maintenance
WebAccelerate™ - CDN Based Website Speed Boost Technology
SitePatrol™ - Proactive Web Site Malware Monitoring (coming soon)
DDoS Protection
Best Effort Support For 3rd-Party Applications Limited / Selected Limited / Selected Limited / Selected Limited / Selected
Performance & Security Advisory Services
Telephone Technical Support - Unlimited Unlimited Unlimited Unlimited
Key Account Manager - Pooled / Shared Assigned
On-Demand Server Health & Performance Check -
Customisable Escalation Procedures (CEP) -
Proactive URL, Port Availability & Hardware Monitoring -
Managed Data Backups & Restores -
Managed Server Security & PCI Compliance - -
Scheduled Server Health & Performance Checking - -
Monthly Security Audits - -
Dedicated Technical Support Manager - - Pooled / Shared Assigned
Application Aervice & Performance Monitoring - -
Access To Our Network Of Development & Database Experts - - Limited / Advisory Customer specific
Prioritised support - -
Pro-Active Monitoring Guaranteed Response Time 30 mins 15 mins Immediate

Source: https://azure.microsoft.com/en-gb/support/options/