Online Support

Our Managed Hosting Service Level Agreement

Need your own 24/7/365 supercharged support team? Storm’s SLAs are designed to liberate your in-house IT teams by taking care of your business continuity, security, and disaster recovery options so they can focus on your business infrastructure. From periodic maintenance to fully-engaged custom tasks, we’ll lighten your load and increase your peace of mind.

There's less worry when everything keeps going right

Get 24/7/365 die-hard dedication to your Storm account. High-octane guaranteed response times, uninterrupted 24/7/365 server monitoring, Olympic-level hardware replacement turnaround times, and everything else you need for uninterrupted peace of mind.

Our award winning Custom Escalation Procedures (CEP)

With Custom Escalation Procedures we monitor your Storm setup and execute predetermined tasks as per your instruction. For example, should a database service restart, we can log in and restart any apps or other dependent services. With CEP we literally become an extension of your business.

Uptime Guarantee NOT Network guarantee

Here’s a little insider secret: many hosting service providers will offer a 100% uptime guarantee. That guarantee typically extends to their network, not your server. Which is why Storm’s 100% uptime guarantee for your server (and the network) is unique. Here’s how we do it: we proactively monitor your server and services. Any anomalies detected on the network or your running services are immediately addressed before they can cause downtime. Using this approach we deliver on our guarantee.

Packaged SLAs

Get 24/7/365 die-hard dedication to your Storm account. High-octane guaranteed response times, uninterrupted 24/7/365 server monitoring, Olympic-level hardware replacement turnaround times, and everything else needed for proactive online wellbeing.

Tailor-made SLAs

Your business is unique. Get an SLA package tailor-made to fit those business needs. Mix your own perfect cocktail of support guarantees from our existing packages or tell us what you need and we’ll make it happen. Our history of going the extra mile is the stuff of industry legend… and several awards.

Lightning Fast Turnaround Times

Our shortest hardware-replacement guarantee is 30 minutes. Our fastest guaranteed tech response time is five minutes (in reality we’ve slashed it down to 10 seconds). Every Storm SLA includes proactive monitoring, which means we’ll keep an eye on every digital inch of your installation to solve anomalies before they become problems.

Key Account Manager

Tired of learning a new name every time you call? Sign up for our business or enterprise SLA accounts and you’ll get your own dedicated contact at Storm. These are the people who know how to get things done, 24/7.

Enterprise Grade Security

Security starts at hardware level with systems and parts from a dedicated enterprise-grade partner hosted in top-tier data centres. All servers are configured and set up according to strict proprietary security standards. Multi-layer hardware and software firewalls, cutting edge-protection against online threats, and government-grade encryption delivers best-in-class peace of mind that your information is protected. Need more? The extra mile is the Storm mile, which means we’ll pool our resources to deliver what you need.

Backup & Disaster Recovery

The power of choice is yours. Storm’s aggressive commitment to your online continuity is encapsulated in an arsenal of backup and disaster recovery options matched to your organisational needs. Choose purpose-built feature-rich backup tools to simplify backup self-management, or sign up for Storm’s fully managed backup service to alleviate the weight of responsibility. Failsafe DRaaS and custom restore options keeps you in the race in any disaster scenario. Don’t see what you need? Storm R&D thrives on challenges, delivering custom and enterprise solutions at affordable rates.

Don’t just take our word for it

Over 14,000 happy retailers & brands use Storm Internet

Elizabeth Shaw

From the offset, Storm took the time to understand our problems and gave us confidence they could provide solutions to our issues. We've not been disappointed. Read More

Elliot Price - Elizabeth Shaw

Mystery Shoppers

Storm made us as the customer feel like we were valued. I think they are one of the best managed hosting companies out there! I have recommended Storm to several other people who have also been very pleased. Read More

Chris Palmer - Mystery Shoppers

Chris Palmer - Mystery Shoppers

Signum International

The Storm guys rectified any issues quickly and without needing any prompting from us. Being able to contact the MD is a real bonus, it's good to know that you have the right person's ear for what is critical to us. Read More

Bob Baker - Signum International

Bob Baker - Signum International

Legal4Landlords

We had several issues with previous hosting providers including their communication, support and performance. With Storm Internet any issues have been resolved immediately and the support system is really easy to use. Read More

Sim Sekhon - Legal4Landlords

Sim Sekhon - Legal4Landlords

YKK Europe

If you need a responsive company to help with your web needs, then you can do no better than to call Storm Internet. Their dedicated team will help out in the most pressing of circumstances. Read More

Anna Stefaniak - YKK Europe

Channel and Mobile Solutions

We rely on Storm, 5 years and counting. They elevate managed hosting to a whole new level and speak our language. Read More

Mike Bowen - Channel and Mobile Solutions

Cool Milk

We need a website that is up and running at all times, and Storm delivers. They go the extra mile. Read More

Michael Saracevas - Cool Milk

Synbiotix Solutions Ltd

Storm designed and proposed a dedicated Private Cloud infrastructure that not only met our needs for current business IT operations but also allowed for future growth. Read More

Theo Constantinides - Synbiotix Solutions Ltd

Storm Internet wins Best Hosted Provider at 22nd ISPA Awards Storm Internet wins Best Hosted Provider at 22nd ISPA Awards

Storm Internet wins Best Hosted Provider at 22nd ISPA Awards

Over the years Storm Internet has collected a number of awards. They reflect a core methodology by which we empower our clients by providing them with the technology and tools they need to accomplish their goals efficiently.

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