Online Support

Server Management that frees up your time and delivers ultimate peace of mind

Storm delivers full-scope server management for any type of budget. Now you can refocus your IT teams on mission-critical tasks while we take care of the hosting overhead. You’ll always be online, up to date and secure, and backed up to guard against life’s unexpected surprises.

  • All packages include 100% network uptime, security, and backups
  • You get your own dedicated Storm Support Pod
  • You’ll always have access to priority 24/7/365 support
Tell us what you need

Moving forward is easy when your server is managed by Storm

Spending too much time fixing errors, checking backups, and keeping your sites and apps safe? What if you had a team of professionals doing all that heavy lifting while you stay focused on the road ahead?

Always online

We’ll proactively monitor your server(s) and hosted services and eliminate potentially crippling anomalies to help keep you online 24/7/365.

Updates, Security & Backups

You’ll be more at ease when you’re up to date, safe, and protected against life’s unexpected moments. We’ll ensure your server is running the latest updates and secured against common and emerging threats. And you won’t have to worry about backups – we’ll run and verify them, and wrap them in industrial-grade encryption.

24/7/365 Support

At Storm you’re never left facing hosting challenges on your own. With your own dedicated Storm Support Pod of 6 engineers, you’ve got a helping hand and on-demand expert technical advice, 24/7/365. Get in touch via LiveChat, or just drop us an email.

PCI external vulnerability scans

All dedicated and virtual servers receive quarterly SecurityMetrics PCI external vulnerability scans as standard. The entire scan process is fully-managed, and is run every three months. Any red flags detected during scans are automatically addressed by your dedicated Storm support team. Optional certification for individual websites is also available. Learn more about PCI DSS Certification.

Server Management Levels

Standard Business (Recommended) Enterprise
Performance & Reliability
24/7/365 Proactive Server Uptime Monitoring
Proactive URL and port availability monitoring 1 included 4 included 8 included
Guaranteed Tech Support response time to a Monitoring alert < 15 mins < 5 mins < 1 min
Capacity threshold monitoring
On-Demand Server Health & Performance Check
Scheduled Server Health & Performance Checking -
Application service and performance monitoring - -
Root/Admin Level Server Access Optional Optional Optional
Access to our Server Experts
24/7/365 access to our Multi-Award winning support service
Full support for Windows & Linux Operating System issues
Migration Support
24/7/365 Ticket Based Technical Support & Advice
Initial response time < 1 hour < 30 mins < 15 mins
24/7/365 LiveChat Technical Support
ISO 27001 and ISO 9001 Certified
Dedicated Technical Support Pod
Customisable Escalation Procedures -
Best effort support for third-party applications -
Cost Analysis, Management & Optimisation -
Dedicated Account Manager -
Scheduled Support Tasks -
Prioritised Support - -
Server Security
Standard Network Based Security
Patch Management & Security Updates
Performance and security advisory services
Basic DDoS Protection
Brute Force Protection
Server Services Hardening (RDP / SSH / cPanel / FTP / TCP)
Virus, Malware & Ransomware protection software Optional Optional Optional
Proactively Managed Server PCI Compliance & Certification
On demand and scheduled Security Audits
Reverse Port Monitoring
Web Site Security
Web site security managed to PCI compliance levels
Advanced DDoS protection - Layers 3, 4 and 7
Advanced DDoS support - 24/7/365 uptime
Web Application Firewall (WAF)
OWASP ModSecurity Core Rule Set
Backups & Data Recovery
Managed Data Backups and On-Demand Restorations
Additional options for servers hosted in Storm data centres
100% Network Uptime Guarantee
Hardware Issue Support
Hardware Replacement Guarantee 2 hours 1 hour 30 mins
0800 817 4727