Server Management that frees up your time and delivers ultimate peace of mind
Storm delivers full-scope server management for any type of budget. Now you can refocus your IT teams on mission-critical tasks while we take care of the hosting overhead. You’ll always be online, up to date and secure, and backed up to guard against life’s unexpected surprises.
- All packages include 100% uptime, security, and backups
- We’ll keep your software services up and running at all times
- You’ll always have access to priority 24/7/365 support
- Need a totally custom server management package? Call us.
Moving forward is easy when your server is managed by Storm
Spending too much time fixing errors, checking backups, and keeping your sites and apps safe? What if you had a team of professionals doing all that heavy lifting while you stay focused on the road ahead?
You’ll always be online
We’ll proactively monitor your server(s) and eliminate potentially crippling anomalies to keep you online 24/7/365. Add cloud infrastructure or software services to the list for hands-on support that makes your workload a little lighter.
Lightning-fast Response Times
At Storm we don’t let alerts and notifications stew in our inboxes. Anomalies and errors are immediately investigated and escalated to experienced systems administrators. The only 3AM mail you’ll receive from us is that everything’s running as it should.
24/7/365 Support
With Storm you’re never left facing hosting challenges on your own. True 24/7/365 support means you’ve got a helping hand and expert technical advice on tap whenever needed. Get in touch via LiveChat, or just drop us an email.
Updates, Security & Backups
You’ll be more at ease when you’re up to date, safe, and protected against life’s unexpected moments. We’ll ensure your server is running the latest updates and secured against common and emerging threats. And you won’t have to worry about backups – we’ll run and verify them, and wrap them in industrial-grade encryption.
Server Management Options
| Standard | Business (Recommended) | Enterprise | |
|---|---|---|---|
| Performance & Reliability | |||
| 24/7/365 Proactive Server Uptime Monitoring | |||
| Proactive URL and port availability monitoring | 1 included | 4 included | 8 included |
| Guaranteed Tech Support response time to a Monitoring alert | < 15 mins | < 5 mins | < 1 min |
| Capacity threshold monitoring | |||
| On-Demand Server Health & Performance Check | |||
| Scheduled Server Health & Performance Checking | - | ||
| Application service and performance monitoring | - | - | |
| Root/Admin Level Server Access | Optional | Optional | Optional |
| Access to our Server Experts | |||
| 24/7/365 access to our Multi-Award winning support service | |||
| Full support for Windows & Linux Operating System issues | |||
| Migration Support | |||
| 24/7/365 Ticket Based Technical Support & Advice | |||
| Initial response time | < 1 hour | < 30 mins | < 15 mins |
| 24/7/365 LiveChat Technical Support | |||
| ISO 27001 and ISO 9001 Certified | |||
| Customisable Escalation Procedures | - | ||
| Best effort support for third-party applications | - | ||
| Cost Analysis, Management & Optimisation | - | ||
| Dedicated Account Manager | - | ||
| Dedicated Technical Support Pod | - | - | |
| Prioritised Support | - | - | |
| Server Security | |||
| Standard Network Based Security | |||
| Patch Management & Security Updates | |||
| Performance and security advisory services | |||
| Basic DDoS Protection | |||
| Brute Force Protection | |||
| Server Services Hardening (RDP / SSH / cPanel / FTP / TCP) | |||
| Virus, Malware & Ransomware protection software | Optional | Optional | Optional |
| Proactively Managed Server PCI Compliance & Certification | |||
| On demand and scheduled Security Audits | |||
| Web Site Security | |||
| Web site security managed to PCI compliance levels | |||
| Advanced DDoS protection - Layers 3, 4 and 7 | |||
| Advanced DDoS support - 24/7/365 uptime | |||
| Web Application Firewall (WAF) | |||
| OWASP ModSecurity Core Rule Set | |||
| Backups & Data Recovery | |||
| Managed Data Backups and On-Demand Restorations | |||
| Additional options for servers hosted in Storm data centres | |||
| 100% Network Uptime Guarantee | |||
| Hardware Issue Support | |||
| Hardware Replacement Guarantee | 2 hours | 1 hour | 30 mins |
Don’t just take our word for it
Over 14,000 happy retailers & brands use Storm Internet
From the offset, Storm took the time to understand our problems and gave us confidence they could provide solutions to our issues. We've not been disappointed. Read More
Elliot Price - Elizabeth Shaw
Storm made us as the customer feel like we were valued. I think they are one of the best managed hosting companies out there! I have recommended Storm to several other people who have also been very pleased. Read More
Chris Palmer - Mystery Shoppers
The Storm guys rectified any issues quickly and without needing any prompting from us. Being able to contact the MD is a real bonus, it's good to know that you have the right person's ear for what is critical to us. Read More
Bob Baker - Signum International
We had several issues with previous hosting providers including their communication, support and performance. With Storm Internet any issues have been resolved immediately and the support system is really easy to use. Read More
Sim Sekhon - Legal4Landlords
If you need a responsive company to help with your web needs, then you can do no better than to call Storm Internet. Their dedicated team will help out in the most pressing of circumstances. Read More
Anna Stefaniak - YKK Europe
We rely on Storm, 5 years and counting. They elevate managed hosting to a whole new level and speak our language. Read More
Mike Bowen - Channel and Mobile Solutions
We need a website that is up and running at all times, and Storm delivers. They go the extra mile. Read More
Michael Saracevas - Cool Milk
Storm designed and proposed a dedicated Private Cloud infrastructure that not only met our needs for current business IT operations but also allowed for future growth. Read More
Theo Constantinides - Synbiotix Solutions Ltd
Storm Internet wins Best Hosted Provider at 22nd ISPA Awards
Over the years Storm Internet has collected a number of awards. They reflect a core methodology by which we empower our clients by providing them with the technology and tools they need to accomplish their goals efficiently.
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