Online Support

Server Management that frees up your time and delivers ultimate peace of mind

Storm delivers full-scope server management for any type of budget. Now you can refocus your IT teams on mission-critical tasks while we take care of the hosting overhead. You’ll always be online, up to date and secure, and backed up to guard against life’s unexpected surprises.

  • All packages include 100% uptime, security, and backups
  • We’ll keep your software services up and running at all times
  • You’ll always have access to priority 24/7/365 support
  • Need a totally custom server management package? Call us.

Moving forward is easy when your server is managed by Storm

Spending too much time fixing errors, checking backups, and keeping your sites and apps safe? What if you had a team of professionals doing all that heavy lifting while you stay focused on the road ahead?

You’ll always be online

We’ll proactively monitor your server(s) and eliminate potentially crippling anomalies to keep you online 24/7/365. Add cloud infrastructure or software services to the list for hands-on support that makes your workload a little lighter.

Lightning-fast Response Times

At Storm we don’t let alerts and notifications stew in our inboxes. Anomalies and errors are immediately investigated and escalated to experienced systems administrators. The only 3AM mail you’ll receive from us is that everything’s running as it should.

24/7/365 Support

With Storm you’re never left facing hosting challenges on your own. True 24/7/365 support means you’ve got a helping hand and expert technical advice on tap whenever needed. Get in touch via LiveChat, or just drop us an email.

Updates, Security & Backups

You’ll be more at ease when you’re up to date, safe, and protected against life’s unexpected moments. We’ll ensure your server is running the latest updates and secured against common and emerging threats. And you won’t have to worry about backups – we’ll run and verify them, and wrap them in industrial-grade encryption.

Server Management Options

Standard Business (Recommended) Enterprise
Performance & Reliability
24/7/365 Proactive Server Uptime Monitoring
Proactive URL and port availability monitoring 1 included 4 included 8 included
Guaranteed Tech Support response time to a Monitoring alert < 15 mins < 5 mins < 1 min
Capacity threshold monitoring
On-Demand Server Health & Performance Check
Scheduled Server Health & Performance Checking -
Application service and performance monitoring - -
Root/Admin Level Server Access Optional Optional Optional
Access to our Server Experts
24/7/365 access to our Multi-Award winning support service
Full support for Windows & Linux Operating System issues
Migration Support
24/7/365 Ticket Based Technical Support & Advice
Initial response time < 1 hour < 30 mins < 15 mins
24/7/365 LiveChat Technical Support
ISO 27001 and ISO 9001 Certified
Customisable Escalation Procedures -
Best effort support for third-party applications -
Cost Analysis, Management & Optimisation -
Dedicated Account Manager -
Dedicated Technical Support Pod - -
Prioritised Support - -
Server Security
Standard Network Based Security
Patch Management & Security Updates
Performance and security advisory services
Basic DDoS Protection
Brute Force Protection
Server Services Hardening (RDP / SSH / cPanel / FTP / TCP)
Virus, Malware & Ransomware protection software Optional Optional Optional
Proactively Managed Server PCI Compliance & Certification
On demand and scheduled Security Audits
Web Site Security
Web site security managed to PCI compliance levels
Advanced DDoS protection - Layers 3, 4 and 7
Advanced DDoS support - 24/7/365 uptime
Web Application Firewall (WAF)
OWASP ModSecurity Core Rule Set
Backups & Data Recovery
Managed Data Backups and On-Demand Restorations
Additional options for servers hosted in Storm data centres
100% Network Uptime Guarantee
Hardware Issue Support
Hardware Replacement Guarantee 2 hours 1 hour 30 mins

Don’t just take our word for it

Over 14,000 happy retailers & brands use Storm Internet

Elizabeth Shaw

From the offset, Storm took the time to understand our problems and gave us confidence they could provide solutions to our issues. We've not been disappointed. Read More

Elliot Price - Elizabeth Shaw

Mystery Shoppers

Storm made us as the customer feel like we were valued. I think they are one of the best managed hosting companies out there! I have recommended Storm to several other people who have also been very pleased. Read More

Chris Palmer - Mystery Shoppers

Chris Palmer - Mystery Shoppers

Signum International

The Storm guys rectified any issues quickly and without needing any prompting from us. Being able to contact the MD is a real bonus, it's good to know that you have the right person's ear for what is critical to us. Read More

Bob Baker - Signum International

Bob Baker - Signum International

Legal4Landlords

We had several issues with previous hosting providers including their communication, support and performance. With Storm Internet any issues have been resolved immediately and the support system is really easy to use. Read More

Sim Sekhon - Legal4Landlords

Sim Sekhon - Legal4Landlords

YKK Europe

If you need a responsive company to help with your web needs, then you can do no better than to call Storm Internet. Their dedicated team will help out in the most pressing of circumstances. Read More

Anna Stefaniak - YKK Europe

Channel and Mobile Solutions

We rely on Storm, 5 years and counting. They elevate managed hosting to a whole new level and speak our language. Read More

Mike Bowen - Channel and Mobile Solutions

Cool Milk

We need a website that is up and running at all times, and Storm delivers. They go the extra mile. Read More

Michael Saracevas - Cool Milk

Synbiotix Solutions Ltd

Storm designed and proposed a dedicated Private Cloud infrastructure that not only met our needs for current business IT operations but also allowed for future growth. Read More

Theo Constantinides - Synbiotix Solutions Ltd

Storm Internet wins Best Hosted Provider at 22nd ISPA Awards Storm Internet wins Best Hosted Provider at 22nd ISPA Awards

Storm Internet wins Best Hosted Provider at 22nd ISPA Awards

Over the years Storm Internet has collected a number of awards. They reflect a core methodology by which we empower our clients by providing them with the technology and tools they need to accomplish their goals efficiently.

Read More
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