We design, host and manage secure, resilient Azure environments for business-critical applications - backed by proactive monitoring, Azure-certified expertise and support available whenever you need it.
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A powerful Azure environment - and not enough time, expertise or visibility to manage it properly:
Expert Azure management that keeps your environment secure, efficient and under control:
We manage the Azure platform behind your applications, taking care of the day-to-day operational work that keeps your environment secure, reliable and cost-efficient.
Azure Infrastructure Management
We configure, manage and maintain the core Azure services your applications rely on, including virtual machines, storage, networking and related platform resources.
Monitoring and Incident Response
We proactively monitor your environment, investigate alerts and respond to issues before they become bigger problems.
Backup and Recovery
We manage backup policies, monitor backup success and help ensure your data and systems can be recovered when needed.
Security and Access Management
We help keep your Azure environment secure through access controls, configuration reviews and ongoing security best practice.
Performance and Capacity
We monitor resource usage, identify bottlenecks and help ensure your environment continues to perform as demand changes.
Cost Optimisation
We review how your Azure resources are being used, identify unnecessary spend and recommend ways to keep costs under control.
Maintenance and Operational Support
We handle routine platform administration, planned changes, troubleshooting and ongoing technical support.
Compliance & Governance
We help you maintain control of your Azure environment through clear governance, documented processes and regular reporting – supporting your internal compliance and audit requirements.
Azure Expertise on Demand
You gain direct access to Azure-certified engineers who understand your environment and can support your team when specialist help is needed.
Compare our Azure management tiers to find the right level of oversight, day-to-day management and operational cover for your environment.
| Azure Essentials | Azure Operations | Azure Operations 24/7 | |
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| Service Level Agreement | |||
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Initial Azure Review and Onboarding We review your existing Azure environment, understand how your applications are hosted and document the services, dependencies and operational requirements we will manage. This includes: Review of subscriptions, resource groups and core Azure resources Assessment of networking, security, monitoring and backup configuration Identification of immediate risks, gaps and optimisation opportunities Confirmation of support contacts and escalation procedures Creation of an agreed management and onboarding plan |
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Infrastructure Management We manage the Azure platform resources that support your applications, helping ensure they remain correctly configured, maintained and fit for purpose. This may include: Azure virtual machines at the infrastructure level Managed disks and storage accounts Virtual networks, subnets and network interfaces Network security groups and public IP addresses Load balancers and related Azure platform services Resource groups, tags and platform configuration Routine platform administration and approved changes |
Advice and configuration guidance
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Active management during UK business hours
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Active management with 24/7 response to critical platform incidents
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Monitoring and Alert Management We configure and oversee monitoring for the Azure resources within scope, helping identify availability, performance and capacity issues. This includes: Monitoring of agreed Azure resources and services Review and configuration of relevant alerts Alert acknowledgement and initial investigation Identification of recurring or unnecessary alerts Recommendations to improve monitoring coverage Escalation of application or third-party issues where required |
Monitoring review and recommendations
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Proactive monitoring and alert handling during UK business hours
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Proactive monitoring and alert handling 24 hours a day
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Incident Investigation and Response When an Azure platform issue occurs, our engineers investigate the cause, assess the impact and take appropriate action within the agreed scope. This includes: Initial diagnosis of Azure infrastructure incidents Investigation of availability and connectivity problems Remediation of supported platform configuration issues Coordination with your internal team or application provider Escalation to Microsoft where appropriate Incident updates and recommendations following major issues |
Business-hours advice and assistance
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Business-hours investigation and remediation
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24/7 response to critical incidents, with business-hours handling of routine issues
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Backup Management We help ensure that Azure backup services are correctly configured, monitored and aligned with your recovery requirements. This includes: Review and configuration of backup policies Monitoring of backup job success and failure Investigation of failed backup jobs Review of backup retention settings Assistance with approved restore requests Recommendations for improving recovery arrangements Backups and recovery arrangements remain subject to the capabilities, limitations and charges of the selected Microsoft Azure services. |
Periodic review of backup configuration and status
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Ongoing backup monitoring and management
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Ongoing management, with 24/7 response where a critical backup issue creates an immediate operational risk
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Security Configuration We review and manage relevant Azure platform security settings to help reduce risk and maintain a strong operational security posture. This includes: Review of Azure security recommendations Network security group configuration Public exposure and open-port reviews Secure configuration of supported Azure resources Identification of configuration weaknesses Coordination of agreed remediation work Review of relevant Microsoft Defender for Cloud findings, where enabled Specialist penetration testing, compliance certification and managed security operations are not included unless separately agreed. |
Periodic security reviews and recommendations
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Ongoing security configuration management
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Ongoing management with 24/7 response to critical platform security incidents
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Identity and Access Management We help manage access to the Azure platform so that users and administrators have the appropriate permissions for their roles. This includes: Review of Azure role-based access control Addition, removal and amendment of approved Azure access Review of privileged access Recommendations for least-privilege access Support with Azure Lighthouse access arrangements Periodic review of administrative permissions |
Access reviews and recommendations
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Ongoing management of approved Azure access changes
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Ongoing management, with urgent access support available for critical incidents
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Cost Management and Optimisation We help you understand where your Azure budget is being spent and identify practical ways to reduce unnecessary cost. This includes: Review of Azure consumption and resource utilisation Identification of underused or oversized resources Recommendations for rightsizing Identification of unused Azure resources Budget and cost-alert recommendations Review of potential savings plans or reservations Discussion of cost implications before significant changes Azure consumption charges remain payable directly by the customer and savings cannot be guaranteed. |
Periodic cost review and recommendations
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Ongoing cost monitoring and optimisation
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The same ongoing optimisation, supported by full operational cover
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Performance and Capacity Management We monitor agreed infrastructure metrics and help ensure that Azure resources continue to meet the needs of your applications. This includes: Review of CPU, memory, disk and network utilisation where available Identification of resource bottlenecks Capacity and growth recommendations Advice on resizing or scaling Azure resources Review of performance-related alerts Coordination of approved resource changes Application code optimisation, database tuning and software-level performance analysis are not included unless separately agreed. |
Periodic performance and capacity recommendations
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Proactive performance and capacity management
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Proactive management with 24/7 response to critical infrastructure performance incidents
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Change and Configuration Management We plan, document and carry out approved Azure platform changes in a controlled way. This includes: Assessment of proposed infrastructure changes Review of risk, impact and dependencies Scheduling and implementation of approved changes Recording of material configuration changes Coordination with customer or application teams Rollback planning where appropriate Planned project work, migrations and major redesigns may be quoted separately. |
Advice and recommendations for customer-led changes
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Storm-led implementation during UK business hours
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Storm-led implementation, with out-of-hours changes available by prior agreement
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Azure Updates and Maintenance Coordination We help coordinate the Azure platform work required to keep the supported environment current and operational. This includes: Review of relevant Azure service notifications Assessment of platform changes that may affect the environment Coordination of required configuration changes Planning of agreed maintenance activity Communication of relevant risks or actions Support during planned Azure infrastructure maintenance |
Notification and guidance
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Active coordination and implementation
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Active coordination with 24/7 response to critical maintenance-related incidents
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Microsoft Azure Escalation Where an issue appears to relate to the Microsoft Azure platform, we can help manage the technical investigation and escalation process. This includes: Gathering relevant technical information Opening and managing Microsoft support cases where available Communicating with Microsoft on your behalf Reviewing Microsoft recommendations Coordinating agreed remedial actions Keeping your team informed of progress Microsoft support-plan charges and any third-party fees are not included unless expressly stated. |
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Reporting and Service Reviews We provide visibility of the environment, notable activity and opportunities for improvement. This may include: Summary of incidents and significant alerts Review of resource utilisation Cost and optimisation recommendations Security and configuration observations Capacity and resilience recommendations Discussion of upcoming requirements or changes The frequency and format of reviews will be agreed as part of the selected service. |
Periodic review
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Regular service reporting and review
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Regular reporting, including review of critical out-of-hours incidents
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Technical Support and Engineering Assistance Your team can access Azure-certified engineers for advice, troubleshooting and approved operational work relating to the managed environment. This includes: Azure platform troubleshooting Guidance on infrastructure configuration Assistance with supported Azure services Customer-requested operational changes Coordination with developers and third-party suppliers Technical recommendations for future requirements Included engineering time and charges for additional project work will be set out in your proposal. |
Business-hours advisory support
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Business-hours operational and engineering support
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Business-hours engineering support plus 24/7 response to critical incidents
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Critical Out-of-Hours Response Available with Azure Operations 24/7, this provides access to our operations team when a critical Azure platform incident cannot wait until the next business day. This includes: 24/7 monitoring of agreed critical alerts Immediate acknowledgement of qualifying incidents Initial investigation and containment Infrastructure-level remediation where possible Escalation to Microsoft or relevant third parties Communication with nominated customer contacts A critical incident is one that causes, or is likely to cause, a significant outage or severe loss of service to an agreed business-critical system. Routine requests, planned work, non-urgent changes and general administration remain scheduled for UK business hours unless separately agreed. |
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Managed Server Support Management inside the virtual-machine operating system. This can include: Windows or Linux operating-system monitoring Operating-system patching Service and resource monitoring Troubleshooting within the server Security hardening and access management Backup-agent support Web, application and database service support where agreed |
Business-hours investigation and remediation
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Business-hours investigation and remediation
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24/7 investigation and remediation
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Azure is only as reliable as the team managing it. Storm combines certified cloud expertise with the operational experience needed to keep business-critical environments secure, available and performing.
Talk to an Azure Solutions Architect about your current environment, the challenges you are facing and the level of support your business needs.
Discuss Your Azure EnvironmentOur customers rely on Storm to keep their infrastructure secure, available and performing - while giving their teams direct access to experienced people when they need help.
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