Online Support

Application Support That Fuels Seamless Experiences

Deliver consistently great experiences to your end-users and customers with 24/7 full-stack application support. This isn’t just support that keeps your applications running – we also monitor the infrastructure that powers it 24/7 and resolve anomalies as soon as they’re detected.

  • 24/7 Proactive application & infrastructure monitoring
  • Rapid response keeps your applications running
  • Robust security that evolves to protect against emerging threats

Do what you're good at. We'll do the same.

Don't let application issues slow you down. We're committed to keep your applications running smoothly, securely, and efficiently.

Talk to us

High availability & rapid response

Storm’s 24/7 proactive monitoring is at the heart of our high availability hosting. It’s our finger on the pulse of your applications and underlying infrastructure to identify and resolve anomalies before they become issues. When things do get a bit more serious we rapidly diagnose problems, present you with a suitable course of action, and apply it swiftly to ensure minimal disruption.

Complex Application Management and Performance Scalability

Tracking the health, performance, and interaction of application components in real-time is complex. Storm delivers the monitoring technology and human expertise to effectively track single applications as well as independently deployed services. We’ll optimise and scale your apps for optimal efficiency whatever the load or event.

How to get started

Get set up fast by telling us what you need, and then choose our level of involvement:

  • 24/7 or just when the team clocks out?
  • We’ll work the way you do – any special procedures or processes?
  • What SLA level do you need?

The time needed to get everything set up will depend on the extent and complexity of your needs. Of course, exceptions can be made for urgent tasks that need immediate attention.

Here's what we'll need to iron out to get started:

  • Infrastructure

    We dive deep into every aspect of your technology, from architecture diagrams and CMS overviews to third-party integrations and cloud configurations. A thorough understanding of your systems is essential for us to offer top-tier support.
  • Access

    Our goal is to establish an optimal uptime monitoring strategy for rapid incident detection. We require access to your platforms to ensure swift and effective intervention whenever unexpected issues arise.
  • Communication

    Effective communication is key. We’ll pinpoint primary contacts and establish a clear process for timely notifications in crucial situations. Additionally, you will receive a dedicated support phone number and email address for incident reporting, ensuring direct and efficient communication.

Security and Compliance

We’re independently ISO27001 certified, and therefore design all our systems according to stringent security standards. All Storm Internet servers are also PCI DSS compliant, and our entire infrastructure is monitored 24/7 in-house and at our data centres. This ensures robust application protection compliant with GDPR and ICO regulations.

Full-stack specialists

Our teams have support specialists for a variety of technologies, from cloud architects and system administrators to developers and app experts. We support all major cloud providers (DigitalOcean, Azure, AWS, Alibaba Cloud), platforms (AEM, SiteCore, Umbraco, Kentico, and Drupal).

Why Storm?

Expertise and Specialisation

We specialise in support and maintenance built through extensive expertise across various technologies and industries. This is particularly valuable for complex applications or when integrating multiple systems.


Maintaining a 24/7 in-house team for application support can be expensive, especially for small to medium-sized businesses. With Storm you get access to high-quality services without any of the overhead costs.

24/7 Support

Now you no longer have to wonder how you’ll afford in-house 24/7 support to your end-users and customers. Storm’s 24/7 support delivers assistance at all times, crucial for businesses that operate globally or offer online services.

Enhanced Security Measures

Storm’s comprehensive security management includes regular patching and updates, sophisticated intrusion detection and prevention systems, and SSL certificate management. To ensure your server’s compliance, we also conduct quarterly managed PCI external vulnerability scans where we address all flagged checks to bring your server to compliant status.

Optimised Performance

We monitor your server’s health and performance around the clock, ensuring optimal resource utilisation for seamless app and website functionality. On request, we can enhance your setup with advanced caching, CDN solutions, and automatic scaling of resources, especially designed to handle increased demand during peak periods.

Reliable Managed Backups

With Storm, your data is safeguarded against loss due to breaches, human errors, or natural disasters. Our backup process involves thorough verification and encryption, with all data stored securely. If you ever need to access your backups, whether partially or fully, your dedicated SupportPod is just a message away, ready to provide swift and easy access to your data.

Don’t just take our word for it

Join the hundreds of happy retailers & brands that use Storm Internet

Elizabeth Shaw

From the offset, Storm took the time to understand our problems and gave us confidence they could provide solutions to our issues. We've not been disappointed. Read More

Elliot Price - Elizabeth Shaw

Mystery Shoppers

Storm made us as the customer feel like we were valued. I think they are one of the best managed hosting companies out there! I have recommended Storm to several other people who have also been very pleased. Read More

Chris Palmer - Mystery Shoppers

Chris Palmer - Mystery Shoppers

Signum International

The Storm guys rectified any issues quickly and without needing any prompting from us. Being able to contact the MD is a real bonus, it's good to know that you have the right person's ear for what is critical to us. Read More

Bob Baker - Signum International

Bob Baker - Signum International


We had several issues with previous hosting providers including their communication, support and performance. With Storm Internet any issues have been resolved immediately and the support system is really easy to use. Read More

Sim Sekhon - Legal4Landlords

Sim Sekhon - Legal4Landlords

YKK Europe

If you need a responsive company to help with your web needs, then you can do no better than to call Storm Internet. Their dedicated team will help out in the most pressing of circumstances. Read More

Anna Stefaniak - YKK Europe

Channel and Mobile Solutions

We rely on Storm, 5 years and counting. They elevate managed hosting to a whole new level and speak our language. Read More

Mike Bowen - Channel and Mobile Solutions

Cool Milk

We need a website that is up and running at all times, and Storm delivers. They go the extra mile. Read More

Michael Saracevas - Cool Milk

Synbiotix Solutions Ltd

Storm designed and proposed a dedicated Private Cloud infrastructure that not only met our needs for current business IT operations but also allowed for future growth. Read More

Theo Constantinides - Synbiotix Solutions Ltd

Mandon Software

Whatever challenges you throw at them, Storm is always up to the task. Having them onboard is like having a complete tech team on duty 24/7 Read More

David Allaway - Mandon Software

Jayex Technology

Our needs had to be precisely matched and, unlike AWS or Google, Storm could do it Read More

Matteo Marcolini - Jayex Technology

Quantock Design

Their support makes us look good Read More

Gavin Sadler - Quantock Design


The support guys have been brilliant in sorting every issue, the support provided and the price that we pay is far better than what other hosting providers had quoted us Read More

Justin Smith - Breakerlink


Storm Internet offered everything we needed. The support is there 24/7 and it is on a personal level. We feel like a business partner. Storm have helped us to optimise our server and keep everything running smoothly Read More

Omar Farra - Nitrotek

0800 817 4727